The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

Björn Svensson, portrait photo.

Björn Svensson

Director of studies, Department of Informatics

Björn Svensson, portrait photo.

Agentic Relationship Dynamics in Human-AI Collaboration: A study of interactions with GPT-based agentic IS artifacts

Author

  • Björn Svensson
  • Christina Keller

Summary, in English

Generative Artificial Intelligence (AI) having become increasingly embedded into work in both academia and industry has put a magnifying glass on Human-AI collaboration. With this paper, we seek to answer calls for research on the interactions between human and AI agents and their outcomes. We adopt the IS Delegation Framework (Baird & Maruping, 2021) to look at dynamics in relationships between human agents and Generative Pre-trained Transformer-based agentic IS artifacts and how these dynamics manifest. By conducting and analyzing data from semi-structured interviews, we were able to identify five salient agentic relationship dynamics affecting common understanding, willingness to delegate, cognitive load in human agents, confidence, and human agents' abilities to break GPT-based agentic IS artifacts' "thought loops". With this, we aim to provide nuanced insight into GPT-based agentic IS artifacts and agentic relationship dynamics involving cognitive tasks.

Department/s

  • Department of Informatics

Publishing year

2024-01-03

Language

English

Pages

7292-7301

Publication/Series

Proceedings of the 57th Hawaii International Conference on System Sciences

Document type

Conference paper

Publisher

University of Hawaii at Manoa

Topic

  • Information Systems, Social aspects

Keywords

  • generative artificial intelligence
  • generative AI
  • IS delegation
  • agentic IS artifacts

Conference name

57th Hawaii International Conference on System Sciences

Conference date

2024-01-03 - 2024-01-06

Conference place

Honolulu, United States

Status

Published

ISBN/ISSN/Other

  • ISBN: 978-0-9981331-7-1