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Sanne Frandsen

Assistant head Organization, Department of Business Administration

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Frontline paranoia: Employees’ emotional responses to media stigmatization.

Author

  • Sanne Frandsen
  • Mette Morsing
  • Fontana Enrico

Summary, in English

In this study, we focus on frontline employees’ perceptions and reactions to stigmatizing media coverage, including media narratives stigmatizing frontline employees themselves. In our paper we reveal the rarely studied backstage and dark-side dynamics of media stigmatization, as we show how frontline employees’ perceptions and reactions to media stigma trigger them to develop paranoid beliefs and paranoid safety behaviors. We refer to this as frontline paranoia. Our study also reveals how such frontline paranoia is amplified by management’s media appearances during frontstage stigma repair work. We discuss the implications of frontline paranoia for employees’ engagement in changing their stigmatized position.

Department/s

  • Department of Business Administration
  • Organizational Studies

Publishing year

2022

Language

English

Document type

Conference - other

Topic

  • Business Administration

Conference name

European Group for Organization Studies

Conference date

2022-07-06 - 2022-07-10

Conference place

Vienna

Status

Unpublished