Concluding comments : The reflective manager in action

Summary, in English

This conclusion presents some closing thoughts on the concepts covered in the preceding chapters of this book. The book argues that a vision can make explicit values and priorities in an organization. It elaborates on the use of strategic cost management and how it can be used, not solely but in connection with other more qualitative data. The book discusses performance management. It elaborates on challenges related to the implementation of information and communications technology (ICT) solutions. The book argues that uncritically introducing branding concepts from the private sector into public services. It focuses on Lean Management questions whether a tool devised by and for a major vehicle manufacturer is also applicable to public services. The book also focuses on resilience explains how resilient management may be constituted and understood by discussing resilience and sensemaking. It describes the risks of risk management.

• Author: Irvine Lapsley; Ola Mattisson; Ulf Ramberg
• Editor: Ola Mattisson; Irvine Lapsley
• Department/s: Strategy; Department of Business Administration
• Publishing year: 2021-11-24
• Language: English
• Pages: 187-197
• Publication/Series: Managing Public Services : Making Informed Choices
• Volume: 2022
• Links: http://dx.doi.org/10.4324/9781003154389-13
• Document type: Book chapter
• Publisher: Routledge
• Topic: Business Administration
• Status: Published
• Project: Public Management Research
• ISBN/ISSN/Other: ISBN: 978-1-003-15438-9; ISBN: 978-0-367-72325-5; ISBN: 978-0-367-72324-8