Sanne Frandsen
Assistant head Organization, Department of Business Administration
Frontline paranoia: Employees’ emotional responses to media stigmatization.
Author
Summary, in English
In this study, we focus on frontline employees’ perceptions and reactions to stigmatizing media coverage, including media narratives stigmatizing frontline employees themselves. In our paper we reveal the rarely studied backstage and dark-side dynamics of media stigmatization, as we show how frontline employees’ perceptions and reactions to media stigma trigger them to develop paranoid beliefs and paranoid safety behaviors. We refer to this as frontline paranoia. Our study also reveals how such frontline paranoia is amplified by management’s media appearances during frontstage stigma repair work. We discuss the implications of frontline paranoia for employees’ engagement in changing their stigmatized position.
Department/s
- Department of Business Administration
- Organizational Studies
Publishing year
2022
Language
English
Document type
Conference - other
Topic
- Business Administration
Conference name
European Group for Organization Studies
Conference date
2022-07-06 - 2022-07-10
Conference place
Vienna
Status
Unpublished