The browser you are using is not supported by this website. All versions of Internet Explorer are no longer supported, either by us or Microsoft (read more here: https://www.microsoft.com/en-us/microsoft-365/windows/end-of-ie-support).

Please use a modern browser to fully experience our website, such as the newest versions of Edge, Chrome, Firefox or Safari etc.

Osama Mansour. Foto

Osama Mansour

Associate professor

Osama Mansour. Foto

Wiki collaboration in organizations: an exploratory study

Author

  • Osama Mansour
  • Mustafa Abu Salah
  • Linda Askenäs

Summary, in English

The use of social media technologies in organizations has introduced novel ways of collaboration, communication, and knowledge sharing. In this respect, the present study is concerned with examining the use of one type of social media, the wiki technology, by members of several professional communities of practice to collaborate and share knowledge with each other. As such, it seeks to identify and understand the factors that influence their use of the wiki at a large multinational organization. To this end we used an interpretive exploratory case study which included 12 in-depth interviews with senior employees and managers as primary sources of data. Additional data was obtained during two field visits at the organization through observation of the wiki, field notes, and organizational documents. The study concludes with rich insights into the dual impact of the openness of wiki collaboration as well as the manner and value of using the wiki for knowledge collaboration and sharing at the workplace.

Publishing year

2011

Language

English

Publication/Series

ECIS 2011 Proceedings

Document type

Conference paper

Publisher

Association for Information Systems

Topic

  • Communication Studies
  • Information Systems, Social aspects

Conference name

19th European Conference in Information Systems

Conference date

2011-06-09 - 2011-06-11

Conference place

Helsinki, Finland

Status

Published