Anna Brattström
Senior lecturer
How to Deal With and Repair Broken Trust in an R&D Partnership
Author
Summary, in English
This article offers an actionable framework for dealing with trust violations in R&D partnerships: it explains how to turn around a conflicted R&D partnership, repair trust, and learn from the experience. As innovation becomes more open, firms increasingly find themselves involved in R&D collaborations with suppliers, customers or even competitors. Trust plays a fundamental role in such partnerships to work. Yet, trust cannot be taken for granted. In fact, trust in R&D partnerships is often violated – and without executive intervention, trust violations can soon turn even the most promising partnership into a value-destroying predicament. Although much has been written about trust formation in R&D partnerships, this article focuses instead on what to do when trust has been broken. The analysis is based on a review of academic research and is illustrated with real-life examples of trust repair processes.
Department/s
- Entrepreneurship
Publishing year
2018-09
Language
English
Pages
4-4
Publication/Series
Technology Innovation Management Review
Volume
8
Issue
9
Full text
- Available as PDF - 930 kB
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Document type
Journal article
Publisher
Carleton University
Topic
- Business Administration
Status
Published
ISBN/ISSN/Other
- ISSN: 1927-0321