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Portrait of Nam Aghaee. Photo.

Nam Aghaee

Senior lecturer

Portrait of Nam Aghaee. Photo.

Designing chatbots for higher education practice


  • Jonas Sjöström
  • Nam Aghaee
  • Maritha Dahlin
  • Pär J. Ågerfalk

Summary, in English

In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.

Publishing year




Document type

Conference paper


  • Information Studies


  • Chatbot
  • Conversational agent
  • Design science research
  • Higher education
  • Learning
  • Practice

Conference name

2018 SIGED International Conference on Information Systems Education and Research

Conference date

2018-12-12 - 2018-12-13

Conference place

San Francisco, United States