
Nam Aghaee
Senior lecturer

Designing chatbots for higher education practice
Author
Summary, in English
In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.
Publishing year
2018
Language
English
Document type
Conference paper
Topic
- Information Studies
Keywords
- Chatbot
- Conversational agent
- Design science research
- Higher education
- Learning
- Practice
Conference name
2018 SIGED International Conference on Information Systems Education and Research
Conference date
2018-12-12 - 2018-12-13
Conference place
San Francisco, United States
Status
Published