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Portrait of Nam Aghaee. Photo.

Nam Aghaee

Senior lecturer

Portrait of Nam Aghaee. Photo.

DESIGNING CHATBOTS FOR HIGHER EDUCATION PRACTICE

Author

  • Jonas Sjöström
  • Nam Aghaee
  • Maritha Dahlin
  • Pär J. Ågerfalk

Summary, in English

In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.

Publishing year

2019-04-24

Language

English

Publication/Series

Proceedings of the 2018 AIS SIGED International Conference on Information Systems Education and Research

Document type

Conference paper

Publisher

AIS Electronic Library (AISeL)

Topic

  • Other Computer and Information Science
  • Information Systems, Social aspects (including Human Aspects of ICT)

Status

Published